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Communications & Change Management Senior Manager

Company Name:
WorkStaff USA Staffing Agency
The successful candidate for the role as "Communications & Change Management Senior Manager" will be an integrator - a specialist in bringing together people, processes and technology to optimize transformational change for the company. This role will work closely with various Business leaders across multiple regions and teams to achieve large-scale transformation objectives; i.e., organizational effectiveness and technology solutions. This role will develop the strategy for change, design detailed change management plans, engage the organization through various communication formats, and track success of adopting and leveraging new tools, behaviors, processes, and work enhancements to strengthen organization performance.
Reporting Relationships: The position will report in to the Director of Global Communications and Change Management.
Duties and Responsibilities Day to day activities will include but are not limited to:
- Driving sustainable business outcomes through effective
communications and change management.
- Understanding stakeholders, communication and change
management needs to shape a plan for connecting our
employees to a common purpose, vision, strategy, and key
priorities.
- Working with senior leaders, peers, and project team
members to develop and deliver measurable
communications aligned with the Company's strategic
objectives and transformation project priorities.
- Working as part of a team with colleagues from Corporate
Center, the North America Region, the Global HR function
and regional communicators.
- Measuring the success of the change strategy through
metrics and organizational feedback.
Overall responsibilities will include but not be limited to:
- Change Management Develop proactive, comprehensive
change management plans, to include senior leadership
alignment, key stakeholder and impact analysis, resistance
identification and resolution, communications, employee
and user training, and success metrics, tracking and
reporting that deliver business objectives.
- Cross Functional Collaboration Develop necessary
partnerships globally to achieve strategy and outcomes.
Establish and maintain effective communication channels
with the key teams, Whirlpool stakeholders, and others
(vendors, partners, etc.) to ensure successful
implementation.
- Training & Education Work with the companies Subject
Matter Experts and other 3rd party vendors to create and/or
manage the change management, communication and
training plans for new technology and work.
- Communication - Create and deliver innovative, two-way
communication solutions that drive better alignment,
understanding, embedment and dialog within the
organization. Leverage various technologies and
communication vehicles.
- Metrics Tracking & Reporting- Measure success of change
interventions and drive action to sustain change by
analyzing and interpreting employee data and feedback
Qualifications & Education and Experience:
- 5 to 7 years experience in organizational
communication and change management (consulting and
HR Transformation experience a plus)
- Bachelor's degree in Business, Communications, HR, or a
related field minimum. MBA and/or equivalent preferred.
- Demonstrated business acumen an understanding of
business priorities, challenges, and direction to drive change
and desired outcomes through a robust communications
strategy.
- Proven ability to create change and communication
strategies that deliver successful results, while distilling
complex messaging into simple solutions that various
audiences can connect to and understand.
- Strong influencing and consultative skills including
experience in establishing credibility and demonstrating
diplomacy when managing key stakeholders.
- Accountability Ability to demonstrate ownership, both
individual and shared, to achieve results.
- Experience leading change efforts in large-scale
transformation projects that include organization, business
process and supporting systems changes.
- Excellent critical thinking, sound judgment and effective
decision-making ability.
- Mastery of communication vehicles and tools; i.e., social
media, etc.
- Ability to adapt quickly to a changing environment, strong
resilience to overcome challenges, and manage multiple
priorities and stakeholders.
- Experience in a consumer products and/or manufacturing
environment preferred.
Leadership Role Expectations
Create a compelling and inspiring strategy:
- Align you work to the vision, strategy, and strategic
priorities of your region and function.
- Translate vision and strategy establishing aligned team goals
and priorities; the critical few that will create value.
- Understand the companies key stakeholders and the consumer.
- Understand the role, interrelationship and priorities of each
organizational function and work together to win for
the company.
- Bring thought leadership to every discussion, lead with a
clear purpose and inspire others to bring their best thinking
to achieve breakthrough results.
Build and sustain broad followership:
- Build and sustain a followership with your leaders, peers
and team. Create a climate in which people want to do their
best.
- Fully utilize the people management teams.
- Take on challenging assignments and seek feedback to
continue your development. Assign challenging and stretch
objectives and assignments.
- Engage in open and honest dialogue with your manager and
peers. Provide accurate feedback and coaching, motivating
each team member to develop to their full potential.
- Build trust by following through on your commitments.
- Initiate and foster straight talk with your team, your peers
and business partners.
- Forster a spirit to win as a team. Build trust by breaking
down barriers and conflicts within the team as well as with
cross-functional partners.
- Access yourself using Whirlpool's EP&R (Extraordinary
Performance & Results) criteria to motivate yourself to
achieve differentiated results.
Drive differentiated results:
- Steadfastly push yourself to expand beyond the scope of
your role; be proactive and seek new opportunities, for both
yourself and your team.
- Energize and hold your team accountable to deliver
outstanding results.
- Continuously improve systems and processes used to
deliver results.
- Be agile, anticipating the market and competition. Prepare
your team to shift priorities when the market demands a
different set of actions.
- Demonstrate personal accountability, and hold your team
accountable for results and integrity.
Live the companies Values:
- Practice and apply the companies Values and lead the values by
example.
- Understand and follow company policies and laws that
apply to your job, and ensure your team is equipped to do
the same.
Employee Status:
Regular
Travel:
Yes, 10 % of the Time
Job Level:
Manager
Job Type:
Standard

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