Whirlpool Factory Service Manager

Company Name:
About Whirlpool Corporation

Whirlpool is the industry leader in the manufacturing and marketing of home appliances. Whirlpool is a global company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht, Consul and other major brand names in more than 170 countries around the world.
Whirlpool is a company that creates innovative solutions and products to meet consumer needs. As a result, we have been recognized as one of the world's 100 most innovative companies by Business Week magazine and the Boston Consulting Group. Additionally, Whirlpool Corporation was ranked among the Top 20 Innovators in Consumer Products by The Patent Board and has been consistently ranked as one of the Top 20 Companies for Leaders by Hewitt Associates and Fortune magazine.
Our unique business strategy provides us with an unmatched leadership position and ability to build and sustain loyalty to our brands. Our strategy allows us to move with greater speed to better serve our trade customer and end consumers around the globe.
Currently, we are seeking qualified candidates for a Manager, Whirlpool Factory Service opening to join our Consumer and Appliance Care organization.
What You Will Do
Lead the Whirlpool Factory Service team of 40 direct and indirect reports to deliver against the Consumer and Appliance Care strategy
Ensure quality, satisfaction reporting and analysis that drives actionable items within the service industry
Create and deliver strategic plans as they relate to Factory Service markets and overall company plans
Grow the Whirlpool Factory Service business and deliver against performance metrics
What You Need To Succeed
Bachelors Degree required (Preferred major: Operations, Supply Chain, Finance, Management or other business related field)
At least 5 years of related/similar work experience required
Prior team leader or management experience required
Ideal candidate will have 3 years of appliance service industry experience
Knowledge of P&L statements or financial/business acumen preferred
Ability to build and sustain relationships externally and internally
Ability to understand markets (both sales and service) and able to address/respond to changes
Ability to articulate complex analysis achieving changes internal and externally
Demonstrate training and presentation skills
Strong computer skills inclusive of database reporting and Microsoft Office Suite
Excellent skills in communications
Relationship building, customer relations management
This position requires execution of Whirlpool's Non-Disclosure and Non-Competition Agreement.
Endless Opportunities

Whirlpool has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go.
Job: Customer Service
Organization: NAR
Title: Whirlpool Factory Service Manager
Location: MI-Benton Harbor/St. Joseph
Requisition ID: A1C3B

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